Below FAQ are some common questions from our customers. If you have other questions, please just send it to
We offer our customers the ability to pay with VISA, MASTERCARD, PAYPAL and AFTERPAY.
Please read our full returns policy here
All item(s) purchased on SALE are final purchase and not eligible for refund or exchange, (unless deemed faulty).
Please download our RETURNS / EXCHANGE form here for our conditions of return and a step by step guide on how to do it.
If your return was denied for return it usually means the garment hasn’t met our conditions of RETURNS POLICY. Please revise our policy.
We have a size guide attached on every garment you click into on the right-hand side. Each product also includes a description on how the garment fits and what size the model is wearing. If you would like to have further advice on sizing please contact
If the piece you are looking for is sold out or not appearing on our website please email and we will let you know if it’s in stock or if we are getting more in and can pop you on the waiting list.
Yes! RUBY WATKINS ships all over the world. Shipping costs will apply, and will be added at checkout.
All purchases are billed in AUD. The currency conversion will be set by your bank.
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